Cazoo integrates with WhatsApp to drive fast response times for dealers

Cazoo has responded to requests from dealer partners to add WhatsApp functionality to its mobile website and app, enabling car buyers to communicate directly with retailers via the popular messaging service. Free for dealers and available now, the addition of WhatsApp is expected to deliver fast response times as retailers will be able to access […]

Most buyers still want to view, test drive and purchase next car at dealerships

Buyers still want to see cars in the metal and purchase them at dealerships, rather than conduct part or all of the process online. The latest Cazoo Consumer Insight Panel, which polled the views of 2,008 car buying decision makers, found nearly three-quarters (72%) want to see, test drive and buy at a dealership. This […]

Cazoo promotes Lucy Tugby to Chief Marketing Officer

Cazoo has promoted Lucy Tugby to the position of Chief Marketing Officer (CMO). In her new role, working closely with dealer partners and internal stakeholders, she will lead the next phase of Cazoo’s challenger marketing strategy. Tugby joined the business in 2019 and led the transition from eBay ownership to Motors and managed the rebranding […]

Cazoo appoints Thomas Orthgiess as Chief Product Officer

Cazoo has appointed Thomas Orthgiess to the role of Chief Product Officer (CPO), marking the first senior leadership appointment since Motors announced it will rebrand as Cazoo on 26 May. Having amassed considerable senior-level experience in the sector, Orthgiess joins from La Centrale, which became one of France’s leading automotive marketplaces during his tenure as […]

Cazoo launches UK’s first ChatGPT app for car searches

Cazoo, the used car marketplace, has launched the UK’s first ChatGPT app for car searches. The app was developed by Cazoo’s in-house team to provide a conversational AI search tool to replace traditional search filters. Buyers can use the app within ChatGPT to specify their vehicle requirements (eg family-size car, five-doors, under £15,000, within a […]