Cazoo study finds only third of used car buyers trust dealers, with hidden faults biggest concern
Only a third of used car buyers trust dealers and over half expect friction as part of their buying experience. The latest Cazoo Consumer Insight Panel research, polling the views of 2,025 buyers, analysed the level of trust they have when purchasing used cars. It found 35.5% trust dealers, 16.5% do not and the remaining […]
One in four buyers expect to purchase new ICE vehicle before 2030 ban, although most already planning EV, PHEV and hybrid alternatives
At least one in four buyers expect to purchase a new petrol or diesel-engined car ahead of the Zero Emission Vehicle (ZEV) mandate ban on the sale of new internal combustion engine (ICE) vehicles from 2030. However, most buyers are already looking to purchase a new electric vehicle (EV), plug-in hybrid electric vehicle (PHEV) or […]
Cazoo calls for tougher legislation as six in ten dealers believe clocking has increased
Cazoo is calling on the Government to make deliberate vehicle mileage alteration a specific criminal offence – as new research finds six in ten used-car dealers believe clocking has increased in the UK over the past five years. The study of 310 UK used-car dealers found 81% consider clocking a serious issue for the industry. […]
Used car market stable in September as dealer inventories grow and prices remain firm, reports Cazoo Market View
Used car inventories grew in September to their highest level this year, as prices continued to strengthen and buyer demand for electric vehicles (EVs) increased, according to the latest Cazoo Market View. Dealers stocked an average of 59 cars in September – one more than August and three more than September last year. Inventories increased […]
Cazoo ramps up “Honestly, Finally” campaign with launch of snap and search AI-powered app tool
Cazoo app users can now begin their car search by taking a photo of a vehicle they like. The new snap and search tool uses AI to analyse images uploaded by buyers. It identifies the car’s make and model, then searches live dealer listings for matching stock. Buyers receive a tailored set of results instantly. […]
Cazoo launches AI-powered customer call summaries
Cazoo has introduced AI-powered call summaries for dealer customers as part of its ambitious product investment programme. Available now, it is free to dealers using Cazoo’s Dealer Centre tool. The tool, powered by Kaisa, the customer engagement platform specialist, records customer phone leads with calls analysed to identify and extract key conversation topics including customer […]
Increased availability of used EVs in August drives rise in ad views, reports Cazoo Market View
Cazoo’s August Market View identified a further increase in the proportion of used electric vehicles (EVs) being stocked by dealers, as the used car sector overall saw another month of stability with marginal movements in prices and stock levels. EVs accounted for 7.5% of all used car listings, a month-on-month (MoM) increase of 8%, powering […]
Cazoo strengthens senior leadership team with appointment of Brook Bishop as Chief Commercial Officer
Cazoo has appointed Brook Bishop as Chief Commercial Officer, strengthening its senior leadership team. Bishop has extensive senior management experience in the automotive sector, joining from Motorway where he was Head of Commercial Growth and Transformation. Previously he was Chief Growth Officer at heycar, where he built and scaled the automotive marketplace, and Strategy Manager […]
Cazoo challenges market leader with brand campaign tackling friction faced by used car buyers
Cazoo has launched a new brand platform, ‘Honestly, Finally’, as the used car marketplace prepares to go up against the market leader and tackle the industry’s biggest challenge: building buyer trust by radically improving transparency and reducing friction in the car search process. The nationwide social first campaign launches today, leveraging influencer marketing across Meta, […]
Buyer demand for used EVs and hybrids in July not matched by supply, finds Cazoo Market View
Strong buyer demand for used EVs and hybrids in July was not matched by supply, according to the latest Cazoo Market View analysis. Searches for EVs on Cazoo doubled year-on-year (YoY) and increased 14% for hybrids. However, these alternative fuelled vehicles only represented 17.8% of cars listed by dealers, marginally ahead of July 2025 at […]